Our founder began providing mortgage education and support services to displaced residents as a result of the Atlanta, Georgia expansion of the Hartsfield-Jackson International Airport. 1000 residents benefited as they transitioned from renters to owners.
Partnered with members of the non-profit mortgage education community to provide a process to transition renters to responsible buyers who were fully prepared for homeownership.
We focused on training and compliance activities and best practices primarily targeted to new entrants in mortgage loan origination and mortgage loan processing. Our school was founded on a real-world career preparation formula coupled with affordable alternatives for students.
We extended our education offerings to include state required pre-license and continuing education courses. The subprime mortgage crisis and new fair lending laws began moving the residential mortgage industry to require a more educated mortgage professional.
The Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act) was signed into law. It was designed to enhance consumer protections by setting minimum standards for licensing and registration of state licensed mortgage loan originators. Education and testing standards were mandated and Ameritrain was among the first mortgage education providers in the nation to be certified by the Nationwide Mortgage Licensing System and Registry (NMLS) to offer required pre-license education.
Ameritrain introduced our Training, Development and Resource (TDR) methodology to assist students with national and state-specific exam preparation. This learning strategy enables Ameritrain to customize course content to meet individual learning styles within a defined structure allowing for more effective direction of instructional methods focused on key topics, testing techniques and exam strategies.
Launched Ameritrain’s first generation Learning Management System (LMS) platform as a means of facilitating online instructor-led classes and interactive webinar training consistent with our nationally acclaimed live class training.
In partnership with TiltSolutions, introduced a state-of-the-art LMS, a technologically advanced learning management system. With the tool, our partners can now manage their mortgage education compliance requirements all within a single platform, saving time and money.
Ameritrain exists to inspire our customers to realize their personal goals through education. By applying proven learning strategies, we deliver tangible, measurable results which are meaningful to our customers.
Ameritrain is committed to fostering an environment where innovation is a catalyst for change which propels us to anticipate our customers' needs, deliver quality products and services to improve their lives, and cultivate a sustainable path for success.
We’re here to help! Below are some frequently asked questions.
How long has Ameritrain been in business?
What course formats does Ameritrain offer?
Do I need a special user ID and password?
Why do I need to create a Biometric signature on some courses and not others?
Is my exam saved if I'm in the middle of an exam and lose my internet connection, or my computer freezes, or I have to reboot my computer?
How do I request a refund?
Do I have to pass a final exam before exiting a NMLS-approved course?
What should I do if I have an issue with my Biometric signature?
Besides NMLS courses, what other resources does Ameritrain offer?
What happens if I do not remember my username or my password?
What if I make a purchase and I don't receive an email notification?
Do I need special computer technology to view an online course?
How are quizzes and tests structured?
Can I retake a quiz or test that I have already passed?
Once I have passed an end of course exam or a standalone test, will I be able to retake it after I have passed it?
How can I receive a copy of my completion certificate?
If I have questions about a course, quiz, or test who do I contact?
If I have placed an order for shipping, how can I verify that the order has been shipped? Is there tracking information?
What happens if my computer freezes in the middle of taking a course?
What happens if I walk away from my computer and when I return the course is gone from my computer screen?
What shipping methods do you use?
What does the due date mean in my account?
What do the terms "in progress", "completed", and "failed" mean?
What is a product as it relates to the Ameritrain website?
How does an instructor-led course work?
What happens if I fail to complete an online course? Will I lose my money?
Do you offer payment plans for your courses?
I want to register for a class but I am afraid of my information being shared with a third party.
I have completed the Online 20 HR SAFE Comprehensive Course, but would now like to take the Live 20 HR Course. What is the cost, and how do I register?
Become an Ameritrain Institute (AI) exclusive, certified, NMLS mortgage education instructor. Successful applicants will have a minimum of 5 years experience in the residential mortgage industry as a mortgage loan originator, processor, underwriter, trainer or a combination of these positions. Previous training and instruction experience preferred. To begin the process, complete the information below and attach a resume of qualifications and any additional information that may communicate details of experience. Selected applicants will be required to meet the AI certification standards before receiving certification AI will only respond to applicants that meet the minimum position qualifications. This is an independent contractor or a company sponsored position
Become an Ameritrain Certified Instructor in your state and receive continuing education credit for hours taught. Successful applicants will have a minimum of 5 years experience in the residential mortgage industry as a mortgage loan originator, processor, underwriter, trainer or a combination of these positions. Previous training and instruction experience preferred.inuing Education Instructors in all 50 States
Ameritrain uses a Training, Development, Resources (TDR) approach for a "real world," affordable, support-based training system. We are an approved mortgage education course provider with the Nationwide Mortgage Licensing System (NMLS) - ID#1400015. Our methods of delivery are state of the art and utilize the most current methods of training and instruction in mortgage education and professional development including:
For additional information about our operations, send an email via our contact us page or call a student support specialist at 1-877-406-0333.
Customer Support Policies and Availability
Ameritrain customer service can be contacted via phone (877-406-0333), email (support@ameritrain.com), and/or by using our Internal Support Ticketing system. While we do our best to answer all inquiries in a timely manner, our live customer service hours are Monday through Friday from 9am – 6pm EST. For calls and emails received outside of these hours, students can expect a return call or email on the following business day.
Online courses are instructor-led, self-paced and webinar. Courses are designed to meet national and state requirements, and professional development mortgage education. Depending on national and state specific guidelines, online courses may be timed with user authentication.
Our online courses are delivered through the Ameritrain Learning Management System (ALMS), a customized e-Learning platform designed to deliver training through multiple media formats. The system utilizes "Vsecure" a time and authentication verification system designed to meet both nationwide and state regulatory requirements for delivery of online pre-license and continuing education courses.
NMLS requires very specific functionality for Instructor-Led Online Courses. These courses require a specified start and end date. The student must participate in a virtual community and meet the time verification and authentication requirements. Students must enter the course within the first three days the course becomes available or must wait until the next available date. NMLS does not allow a self- paced format for pre-license courses. All online pre-license course formats must be managed by an instructor.
Free Retake - If a student fails to complete the course during the allotted time there will be a complementary reschedule to the next available class of the student's choice. If the student fails to complete the course on the second registration, there will be a 50 percent tuition charged for the third attempt. The fourth attempt will require a full tuition charge.
NMLS allows a self-study format for continuing education courses. Students must meet the minimum time and content requirements; however, there is no specific minimum time to finish the class. An instructor is not required to manage the course. Students should be aware of their state(s) requirements for continuing education deadlines for license renewal. Ameritrain also provides state required broker education training under this format.
Ameritrain provides an online Self-Paced format for non-regulated national and state exam preparation and professional development mortgage training. Students are provided substantial flexibility with this course format.
Ameritrain provides NMLS approved courses via webinar or webcast formats for national, and state specific courses, including for use by private clients. These formats include instructor-to-student(s) or instructor-to-group real time facilitation. NMLS requires active participation by students during instructional periods. Webinar and webcast formats are ideal for in-house Ameritrain certified instructors providing training to company personnel.
Ameritrain’s live classroom training is delivered at our training facility in Atlanta, Georgia or, at other venues throughout the United States. Live classes utilize Ameritrain Certified Instructors with substantial mortgage industry experience. Our classes include a comprehensive course manual delivered in a highly participatory environment. Participants can expect to receive complementary post course online supports, including multiple practice examinations at the conclusion of each course.
Ameritrain provides private classes for the benefit of its clients. Private events include an Ameritrain certified instructor and course materials with the host (client) providing the facility. Private classes require special arrangements for scheduling, travel and accommodations. To ensure the highest level of client service, Ameritrain requires a minimum tuition for each event. The minimum tuition must be received at least 14 days prior to the training event.
Ameritrain has developed a series of tests to prepare students for national and state pre-license mortgage loan originator exams. Our live classroom testing format includes in-class participatory quizzes and an exam simulation test structure for both NMLS national and state components. Online test formats are delivered within the ALMS platform which includes questions randomly selected from a pool of hundreds of questions. Grading is instantaneous upon completion providing correct answers with comments to assist with students’ transfer of learning.
Questions are organized into categories by main test outline topics. Students are able to receive specific grading feedback that provides an opportunity to immediately analyze competency levels in each subject area (i.e., Federal, MLO Knowledge, General Mortgage Knowledge, Ethics). If students fail an online test, they can retake the test as many times as required to pass. Many Ameritrain pre-license and exam preparation courses include a limited number of tests to compliment the course. Additional tests are available for online purchase.
All online store purchases are downloaded or shipped generally within 48 hours of placing an order. Shipped items carry a shipping charge based on size, weight and method of delivery. Shipping charges will be identified when the order is processed.
All course enrollments require prepayment. Payments may be made online or through the assistance of Ameritrain Enrollment Advisors. Company checks for private events must be received 14 days prior to event.
Products – Any product may be returned for a full refund if unopened and returned within 10 days of receipt. If an item is damaged in shipping it may be returned for exchange at no cost to the purchaser.
Online courses - No refunds are available for online classes once the class has been entered. Students may receive credit towards another course or product.
Private events – Tuition for private classes must be received 14 days prior to the event.For private classes, the cancellation fee is 50 percent of the minimum tuition. There is no refund within 5 days of the event. Ameritrain, at its discretion, may choose to waive all or part of the cancellation fees when an event is rescheduled.
Live class – Class registration must be completed by the fourth business day before a scheduled class. All cancellations are charged a 10 percent processing fee, unless the cancellation was a result of Ameritrain. Students may cancel a paid registration for a class up to seven business days before a scheduled class for a full refund subject to the processing fee. Cancellations after the full refund period and before the scheduled class begins will result in a credit towards a future class. No refunds are given for cancellations or no shows after the course has started.
Live class change request will be honored at no cost for all students that contact Ameritrain three business days prior to the class start date. Change requests within three business days of the start date will be subject to the processing fee penalty.
Ameritrain reserves the right to cancel a class due to insufficient enrollment or instructor illness. If a class is cancelled, the student will be contacted by email and telephone to reschedule or arrange for a refund and/or credit. Ameritrain is not responsible for any losses incurred as a result of a course cancellation including any late fees or charges required by any licensing or regulating authority.Cancellations as a result of weather conditions are subject to reschedule only.
All refunds are subject to a 10% processing fee in accordance with these terms and conditions. Refunds will be processed within 10 business days of initial written request.
While Ameritrain makes every attempt to provide accurate and up-to-date information on this site and in published materials, errors may occur. Ameritrain is not responsible for any damages or losses related to accuracy, completeness or timeliness of the content.
Except for reference materials in the public domain, all materials on this site, including design and organization of this website, are owned and copyrighted by Ameritrain Mortgage Institute Corporation. No reproduction or transmission of the materials at this site is permitted without the express written consent of Ameritrain. Ameritrain produces text books and other materials using Ameritrain owned intelligence. Any use of Ameritrain designed products or formats without the express written permission of Ameritrain is prohibited.
Ameritrain takes every precaution to protect your information. Our website is authenticated through Verisign for the security of our customers. When a student submits sensitive information via the website, the information is protected both online and offline. Sensitive account numbers and other non- public information are not retained and will require resubmission for each transaction. Our secure server environment protects the integrity of your information and we retain sensitive information in a secure environment. Only employees who need the information to perform a specific job (i.e. accounting and customer relations) are granted access to personal information. All information is password protected to avoid unauthorized access.
Respecting and protecting the privacy of participants is vital to our business. By explaining our privacy policy, we trust that students will better understand how we keep our participant information private and secure. Keeping participant information secure is a priority and we are disclosing our policies to help educate our customers about how we handle their personal information.
The Privacy Policy explains the following:
Protecting the Confidentiality of Participant Information
Our responsibility to protect our client privacy and confidentiality is taken very seriously. From time to time we enter into agreements with other companies to provide services to us or make products and services available. Under these agreements, companies may receive information about our clients. They agree to safeguard this information and not use it for any other purpose.
Who is Covered by the Privacy Policy
We provide our privacy policy to participants when they conduct business with our company. If we change our privacy policies to permit us to share additional information we have about you, as described below, or to permit disclosure to additional parties, you will be notified in advance. This privacy policy applies to current and former participants.
How we Gather Information
As part of providing you with mortgage training, we obtain information about you via our website or in person.
Information We Share
We do not share your information with any company whose products and services are being marketed unless you authorize us to do so. These companies are not allowed to use this information for purposes beyond specific authorization. We also may share information about you within our corporate family.
